Terms of Use

These Terms of Use govern SiteOS, including siteos.sh, app.siteos.sh, and our related services, APIs, and command-line tools. The service is provided by Prime UI, Inc. ("we", "us", or "our").

These terms apply to the organization identified in SiteOS when they are accepted ("you" or "your organization"). By explicitly accepting them, you confirm that you are authorized to agree on that organization’s behalf. Any current member may complete this action; SiteOS records who accepted and for which organization. If you do not agree or are not authorized to accept for that organization, do not accept these terms.

Eligibility and accounts

SiteOS is intended for business and professional use. You must be at least the age of majority where you live and legally able to enter into this agreement.

Provide accurate account information and keep it current. Safeguard your account, sign-in links, API credentials, and connected provider access. You are responsible for activity carried out by people or systems you authorize. Notify us promptly if you suspect unauthorized use.

Organization administrators manage memberships and permissions. Only invite people and connect resources you are authorized to manage.

The service and early access

SiteOS provides tools for operating websites, including monitoring, consent management, forms, search, integrations, and tracking diagnostics. Available functionality depends on the features and access enabled for your organization.

Early-access features may change, have usage limits, experience interruptions, or be withdrawn. Descriptions of planned features do not promise delivery by a particular date or inclusion in a particular plan.

Review configurations and results before relying on them. Monitoring may not detect every failure; search results may be incomplete; tracking observations and consent tools do not by themselves establish legal compliance. Maintain appropriate backups and independent safeguards for your websites and business processes.

You are responsible for deciding how to configure each service, what content and data to submit, which integrations to enable and whether that use is lawful for your business and its websites. We do not assume responsibility for those customer choices merely because SiteOS provides configuration controls, suggestions or automated checks. This allocation does not excuse defects in our own performance or exclude obligations that cannot lawfully be excluded.

Cookie service terms version: 2026-10-12.1.

SiteOS provides technical tools to configure, deliver and operate cookie banners and consent controls. Your organization is responsible for choosing regional rules, purposes, services, banner text and integrations appropriate for its website, data practices and applicable laws, and for maintaining accurate visitor disclosures.

SiteOS does not provide legal advice or guarantee legal compliance. Suggested text, regional profiles, automated checks and assistance from support or automated agents are technical guidance. Review your configuration with a qualified legal adviser before publishing and when your website or processing practices change.

You are responsible for correctly installing and testing connected scripts, including tags managed through Google Tag Manager, and verifying that your website respects visitors’ choices. Detecting the banner or passing an installation check does not certify legal compliance or prove that every third-party script is controlled.

These responsibilities do not exclude or limit obligations or liability that cannot lawfully be excluded or limited. The other provisions of these Terms and any applicable data processing agreement continue to apply.

Website Analytics and optional identity

SiteOS Analytics offers cookieless website measurement and separately enabled visitor recognition. Cookieless does not mean that every installation is legally exempt from consent or that every possible input is anonymous. You must assess your purpose, website data and applicable rules, minimize page paths and events, and provide accurate notices. Where separately lawful and configured, baseline cookieless measurement can continue when optional recognition is refused; it must not be used to circumvent a refusal or another applicable restriction.

Recognition requires matching installation, an active owner-selected policy and the required visitor permission. Optional account or submitted-contact identification additionally requires your backend integration and the separate disclosed permission. You remain responsible for authenticating your own accounts and authorizing submitted-contact assertions; SiteOS does not discover email addresses from browsing or independently verify a customer-supplied identity. Do not send personal identifiers through ordinary events, URLs or diagnostic parameters. Configure separate recognition and history limits and use the available withdrawal, export and deletion controls, including responding to applicable rights requests. Disabling a feature or withdrawing permission stops future processing covered by that permission; it is not a representation that all prior history or backups have already been deleted. The DPA governs our processing and deletion duties.

Electronic agreement and records

After sign-in, SiteOS presents the current Terms if the selected organization has not yet accepted that version. One unchecked checkbox confirms acceptance on behalf of the named organization and your authority to act for it. The same process applies to owners, administrators and invited members. These Terms cover all SiteOS services used by that organization and its authorized users; configuring another module does not require a separate agreement. An agency may accept for its own organization, or for a client when authorized to do so. Membership and technical access alone do not independently verify that authority.

You agree to receive the documents and acceptance records electronically. Before accepting, you may read and save the documents. An unchecked agreement control and an explicit acceptance action record your decision; retyping a name or drawing a signature is not required. SiteOS records the authenticated account, the organization on whose behalf acceptance occurs, account and organization details available at that time, server acceptance time, application or API source, the exact documents and acknowledgement, document versions and integrity hashes. These records are evidence of the action and its context, not independent identity verification, a qualified electronic signature or a guarantee of enforceability. Historical records may contain different fields, including declared names.

An invited implementer is not required to accept again for an organization that has already accepted the current Terms. When acting for your own agency, you remain responsible for the necessary client authorizations and processing arrangements. An authorized API client may transmit an acceptance only following a person's explicit instruction to accept the identified documents in the identified capacity. A request to install, configure or publish does not authorize an automated agent to accept contracts.

A material agreement update may require a new explicit acceptance. SiteOS does not create acceptance records retrospectively from account creation, a previous configuration or use of the service. Declining does not record acceptance or change visitors' consent choices. You can sign out or contact us about ending service and obtaining your records.

The Data Processing Agreement, including its annexes and applicable incorporated transfer clauses, forms part of these Terms when SiteOS processes personal data on your behalf. The same explicit acceptance covers both documents for the organization shown; no separate signature form is required. Your acceptance record includes their exact versions and texts. The Privacy Policy is an information notice, not a request to consent to all processing.

Authorized and acceptable use

You may use SiteOS, including supported APIs, CLI, and authorized automated agents, for legitimate purposes within your permissions and service limits. You must have the necessary rights to websites, content, credentials, and data you connect or submit.

You must not:

Use SiteOS unlawfully or infringe privacy, intellectual property, or other rights.
Monitor, test, index, or access systems without authorization from their owner.
Introduce malware, send spam, submit deceptive or abusive content, or interfere with other users or systems.
Bypass authentication, access controls, usage limits, or security measures.
Use another person's credentials without permission or expose secrets in public content.
Overload SiteOS or use it to attack, disrupt, or evade the protections of third-party services.

You are responsible for activity initiated through your integrations and agents. Permission to automate SiteOS does not grant permission to access or test another party's systems.

Your content and data

You retain your rights in content and data you provide or process through SiteOS, including project settings, tests, submissions, indexed content, and results relating to your projects.

You permit us to host, copy, process, transmit, and display that material as needed to provide, secure, and support the service, follow your authorized instructions, and meet legal obligations. These terms do not transfer ownership of your content to us.

You are responsible for the legality of submitted material, the permissions needed to process it, and notices and consents required for your website visitors. Configure collection and retention to suit your obligations. Do not upload sensitive or regulated information unless you have established that SiteOS and the applicable processing arrangements meet your requirements.

Our Privacy Policy explains our processing for our own purposes. The incorporated DPA governs processing on your behalf across enabled SiteOS services, including instructions, security, subprocessors, retention, return and deletion, and international transfers. Contact us before use if your organization needs additional contractual terms or safeguards.

Third-party services

Enabling a connection authorizes the access and data transfers necessary for the configured integration. Connected providers operate under their own terms. You are responsible for maintaining the required accounts and permissions and reviewing the data you send to them.

We do not control third-party availability, conduct, or product changes. Integrations may stop working if access is revoked or a provider changes its service.

Access, credits, and future paid plans

Early access may be free, limited, or subject to approval. Credits and usage allowances determine service capacity; they are not money and do not entitle you to a cash payment. Applicable limits and access conditions are shown in SiteOS or communicated when access is granted.

Free early-access usage does not create a retroactive payment obligation. If we introduce paid plans, we will present pricing and the applicable billing, renewal, and cancellation terms before you subscribe or authorize a charge. A separate order or subscription agreement may add terms for that purchase.

SiteOS intellectual property

We and our licensors retain the rights in SiteOS software, branding, documentation, and materials we provide. You may access and use the service for its intended purposes during your authorized access, subject to these terms.

Do not claim ownership of SiteOS, remove proprietary notices, or copy and redistribute our proprietary software or branding without permission. Separately distributed open-source components remain subject to their own licenses. These terms do not limit rights given to you by applicable law or an applicable open-source license.

If you choose to provide suggestions, you allow us to use them to improve SiteOS without owing compensation. This permission does not grant ownership of your confidential customer content.

Suspension and ending use

You may stop using SiteOS at any time. Contact help@primeui.com to request account closure or help with deletion.

We may restrict or suspend access when reasonably necessary to address a breach of these terms, unlawful activity, a security threat, or risk of harm to the service or others. Where practical and appropriate, we will provide notice and an opportunity to resolve the issue. Urgent risks and legal requirements may require immediate action.

We may discontinue an early-access feature or the service. Where reasonably possible, we will give advance notice so you can retrieve information you need. After access ends, we may remove customer content under the applicable retention arrangements and legal requirements. Keep your own copies of important information.

Disclaimers and liability

To the extent permitted by law, SiteOS is provided "as is" and "as available". We do not warrant uninterrupted availability, error-free results, merchantability, fitness for a particular purpose, or non-infringement. No service-level commitment applies unless expressly agreed in writing.

To the extent permitted by law, Prime UI, Inc. is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, business opportunities, or data arising from use of SiteOS. Our total aggregate liability relating to these terms or SiteOS will not exceed US $100.

These limits do not restrict liability that cannot lawfully be excluded or restricted, including liability for fraud, wilful misconduct, gross negligence where protected by law, or obligations and data-subject rights protected by mandatory law. Describing SiteOS as a technical service does not remove our own applicable obligations as a service provider, controller or processor. Any mandatory consumer protections that apply to you remain in effect.

Governing law and disputes

These terms are governed by Delaware law, without applying conflict-of-law rules. Subject to mandatory rights that apply to you, disputes will be brought in the state or federal courts located in New Castle County, Delaware.

Please contact help@primeui.com so we can try to resolve a dispute. This request does not limit your right to seek urgent relief or exercise rights under applicable law.

Changes and general terms

We may update these terms as SiteOS evolves. The date above identifies the current version. We will notify you of material changes where required. Continuing to use SiteOS after revisions take effect constitutes acceptance to the extent permitted by law, except where we require explicit acceptance of a new service agreement version. If you do not agree, stop using the service.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These terms and any applicable separate agreement govern your use of SiteOS. A separate signed agreement prevails to the extent of a conflict on the subject it covers.

Contact

Prime UI, Inc. operates SiteOS. Email help@primeui.com or write to 1111b South Governors Ave STE 28388, Dover, DE, 19904, US with questions about these terms.